We had an issue with the winning bidder at our facility, what should we do?
We take trust and safety seriously at StorageHunt, and we understand that issues with winning bidders can occasionally arise. Here's what you should do if you encounter such a situation:
Contact StorageHunt Support: Please reach out to the StorageHunt support team as soon as possible to report the issue. You can do this through the app's support chat or by visiting the StorageHunt website. Provide details about the problem you're facing with the winning bidder so that our team can investigate the matter.
Investigation and Resolution: Once you've reported the issue, our team will conduct a thorough investigation to understand the situation better. Depending on the severity of the issue, we will take appropriate actions, which may include addressing the concern with the winning bidder or taking necessary measures to resolve the matter.
Suspension if Necessary: In cases where the issue is significant or violates our platform's policies and guidelines, it may result in the suspension of the bidder on the StorageHunt platform. We prioritize the safety and well-being of our facility partners and the integrity of our platform.
Local Authorities: If the matter is of a serious nature and poses a risk to your team members or your property, we recommend contacting your local police department immediately before reaching out to our support team. Safety should always be the top priority.
Our goal is to ensure a safe and secure experience for both facility partners and bidders on the StorageHunt platform. By promptly reporting issues and working collaboratively with our support team, we can address concerns and take appropriate actions to resolve them.
If you have any additional questions or need further assistance regarding a specific issue with a winning bidder, please don't hesitate to reach out to our support team. We are here to support you and help you navigate any challenges that may arise during your storage unit auctions.