How should I proceed when the buyer arrives at the facility?
We recommend using the StorageHunt chat function within the app to make any necessary arrangements with the winning bidder prior to their arrival. This approach helps facilitate a smooth and organized cleanout process, ensuring a successful experience for both you and the winning bidder.
Here's how you can proceed using the StorageHunt chat function:
Initiate Contact: Reach out to the winning bidder through the chat function within the StorageHunt app. This establishes direct communication and allows you to coordinate details efficiently.
Discuss Cleanout Details: Use the chat to discuss the specifics of the cleanout process, such as the date and time of the cleanout, any access requirements or security measures, and any facility-specific instructions.
Answer Questions: Be available to answer any questions the winning bidder may have regarding the cleanout, facility rules, or other related matters. Clear communication can help avoid misunderstandings.
Confirm Completion: Once the cleanout has been completed to your satisfaction and in accordance with your facility's terms and conditions, you can use the chat function to confirm that the process is finished.
Release Cleaning Deposit: If applicable, you can also use the chat to confirm the release of the cleaning deposit to the winning bidder once the cleanout has been successfully completed.
By utilizing the StorageHunt chat function, you can streamline communication, maintain a record of interactions, and ensure that both you and the winning bidder are on the same page throughout the cleanout process. This approach contributes to a positive and efficient experience for all parties involved.
If you have any additional questions or need further guidance on how to proceed when a buyer arrives at your facility, please feel free to reach out to our support team. We are here to assist you in managing your storage unit auctions effectively.