When do I do if the unit looks tampered with?
If you encounter a situation where the unit appears to have been tampered with or the photos on StorageHunt do not align with the actual condition of the unit upon your arrival at the facility, we recommend taking the following steps:
Inform Facility Staff: Immediately bring this discrepancy to the attention of the facility staff. Communicate the issue you've noticed, and express your concerns about the unit not matching the photos presented on StorageHunt.
Request Cancellation: Ask the facility staff to cancel the auction due to the discrepancy in the unit's appearance. They will be able to guide you through the necessary steps to address the situation.
Exercise Caution: While interacting with the unit, it's important not to touch or remove any items within it. By refraining from any physical interaction, you avoid becoming responsible for the removal and cleaning of the unit's contents.
Taking these steps promptly can help resolve any inconsistencies and ensure a smooth and transparent resolution to the situation. Remember that open communication with the facility staff is key to addressing these matters effectively. If you have any further questions or concerns, don't hesitate to reach out to our support team for guidance. We're here to assist you throughout your storage auction experience.