When do I get my cleaning deposit back?

Your cleaning deposit is refundable and its return process is designed to ensure a smooth and fair experience for all parties involved. After an auction concludes and the winning bidder successfully clears out the unit, leaving it in a clean and broom-swept condition, the cleaning deposit becomes eligible for return.

To initiate the return of your cleaning deposit, you can take advantage of the convenient feature within the StorageHunt app. Simply submit a request for deposit return through the app, and this action will prompt the storage facility to review and approve your request.

In the rare instance that your deposit return request is declined by the storage facility, our dedicated StorageHunt support team steps in. They will carefully assess the situation to ensure impartiality and transparency. Their objective is to reach a resolution that is fair and reasonable for both you and the facility.

By following this well-structured process, we aim to provide a hassle-free experience when it comes to the return of your cleaning deposit. It's our commitment to make sure that the end of your storage auction journey is as smooth as the beginning.